Are Holiday Express tickets refundable? All ticket sales are final, refunds and ticket transfers are not available after purchase. Blackberry Farm is open rain, snow or shine and ticket holders are encouraged to dress for the weather. If Blackberry Farm cancels an event ticket holder will be issued a full refund. Ticket holders must provide proof of purchase to receive a refund.
We have a schedule conflict can we use our tickets on a different day? Tickets are only valid for their date of purchase and cannot be transferred to any other day.
Tickets are sold out; how can I get tickets to the event? Unfortunately, once an event is sold out we cannot add more tickets. We want to ensure our guests have a great experience at every event and staying within the set ticket limit for the event is an important aspect to that.
Can I show my tickets on my phone or do they need to be printed? Tickets can be shown on a phone or printed. When showing your tickets on a phone please show the actual PDF, a screen shot cannot be scanned.
Who do I need to purchase a ticket for? Everyone ages 1 and up must have a ticket for Holiday Express.
Can I leave tickets at admissions for other people in our group? Will call is not available. If other guests in your party are meeting you after your arrival, please meet them at admissions with their tickets.
How should we dress for Holiday Express? Guests will spend a lot of time outdoors at Holiday Express and we recommend dressing for the weather. If there is snow in the forecast, we recommend snow pants and boots.
When does the train leave? The Holiday Express train ride runs continuously throughout the event and ticket holders do not have to reserve a time to get on the train. The train ride is approximately 8 minutes long.
How many times can we ride the train? Ticket holders may ride the train as often as they like but must exit the train and get back in line to ride again.
I have tickets for Hot Cocoa w/ Anna & Elsa or Storytime with the Grinch, can I attend Holiday Express as well? Yes, Holiday Express is included with the event ticket. You may arrive early or stay late depending on the time of your event. Please reference the hours of operation below to determine the best time to arrive.
What time can we come to Holiday Express? You can arrive at any time during operating hours on the date your ticket is purchased for and will want to plan to spend about 1.5 – 2 hours at Blackberry farm. The best time to arrive to see the Holiday lights in full display is after 4 p.m.
Hours of Operation:
Thursday & Friday: 5 to 8 p.m.
Saturday & Sunday: 2 to 7 p.m.
Is food available for purchase? Can we bring in our own food and drink? Yes, the concession is available offering a variety of snacks and drinks including hot chocolate. Guests may also bring in their own food and drink, alcohol is not permitted.
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